Houzz customer service horrible free#

Literally have not even gotten one single job when I was told to keep waiting and waiting for results and nothing positive came of it. They suck you into it and take advantage of you. It has been over 8 months since I've paid $2,600 for their services which is a yearly contract you cannot get out of. If you are a company I highly suggest and recommend not to use Houzz services. Long story short houzz is is a scam and will take advantage of anyone or any company if you give them the chance. Your money and time are too valuable to deal with company that doesn't honor its commitments to customers. I would strongly urge everyone to use other resources. In my opinion, this company is a scam and should be avoided. Additionally, it was Houzz (not some random third party merchant) that charged my card. They attempted to blame the merchant for the issues however, the item was listed on Houzz's website and they are fully responsible for the content on their website. What right do they have to receive and inspect the item before issuing the refund? I told them to issue the refund the very second the item is scanned by the carrier or I will go to the FTC. I wasn't given the opportunity to receive and inspect the item before they charged my card. I pointed out to them that they charged my card the second they shipped the item.

They quickly came back saying, just this once, they will cover the return shipping cost, but would still not refund my money until they received the item and inspected it.Ĭlearly, they are attempting to leave it open so they can say it was damaged and I was responsible so wouldn't have to give the refund.

Houzz customer service horrible free#

You can't do that without giving me the opportunity to opt out free of charge.

I reminded them that they changed the status of the item after purchase. Then they sent return instructions saying after the item is received by them and inspected, they will refund my money, minus the return shipping cost (for an item I told them to cancel). I made it very clear to Houzz that the order was to be cancelled, but they charged my card anyway. I did not authorize the use of my credit card for a backordered item. Houzz (not some random third party merchant) charged my credit card. More than 24 hours later, suddenly the item was available and shipped. Houzz didn't seem to care one bit that their website was deceiving customers. I would have never placed an order for a backordered item. No one cared to tell me prior to this that the item was, in fact, NOT in stock, but was backordered. On the estimated delivery date, the status of the order on the Houzz website still said 'processing', so clearly the item was not going to arrive when stated.Īfter contacting Houzz multiple times for a status, I was informed the item had been backordered. The Houzz website indicated the item was in stock and gave me an estimated delivery date of roughly 5 days after the purchase via standard shipping. I purchased an item through this company. There is a reason there are 35 reviews and only 1 star.